Privacy policy

When using the https://www.visitcollioure.co.uk/ site, the following information may be collected: the URL of the links through which the user accessed the https://www.visitcollioure.co.uk/ site, the user’s access provider, the user’s Internet protocol (IP) address.

In any event, the Collioure Tourist Office only collects personal information relating to the user for the purposes of certain services offered by the https://www.visitcollioure.co.uk/ website. Users provide this information with full knowledge of the facts, particularly when they enter it themselves. Users of the https://www.visitcollioure.co.uk/ website are then informed whether or not they are required to provide this information.

In accordance with the provisions of Articles 38 et seq. of Law 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, all users have the right to access, rectify and object to any personal data concerning them, by making a written and signed request, accompanied by a copy of the identity document bearing the signature of the bearer of the document, specifying the address to which the reply is to be sent.

No personal information of the user of the https://www.visitcollioure.co.uk/ site is published without the user’s knowledge, exchanged, transferred or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of Office du Tourisme de Collioure and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data with respect to the user of the https://www.visitcollioure.co.uk/ site.

The recipients of your personal data collected on our site are the Collioure Tourist Office, which is responsible for processing it, for the purposes of managing your order or request, canvassing and statistical analysis. It may be communicated to our commercial and administrative partners. Where required by law, your consent will be obtained or you will be given the opportunity to refuse before any data is passed on.
The site is registered with the CNIL: our registration number is 2134929. Databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

The services are operated by the Office de tourisme de Collioure, a public industrial and commercial establishment (EPIC), whose registered office is located in Collioure and which is registered with the Perpignan Trade and Companies Register under number 811 017 870 (hereinafter ‘Office de tourisme de Collioure’), in its capacity as data controller or joint data controller within the meaning of the regulations on personal data, in particular General Regulation (EU) No. 2016-679 on the Protection of Individuals with regard to the processing of personal data (RGPD).

The personal data that may be collected and processed are mainly: your surname, first name, title, email address, postal address, telephone number, date of birth, information relating to your professional life, comments, your order and product selection history, your preferences and interests, and your connection logs (hereinafter referred to as the ‘Data’).

This Data is collected either on the basis of your consent, or is necessary for the execution of contracts between us (execution of a contract). The fight against fraud is based on the legitimate interests of the Collioure Tourist Office.

The data collected as part of our commercial relationship aims to

Create and manage your file;
Create and manage your contract;
Manage and optimise customer relations;
Send you information about our offers, news and events (newsletters, alerts, invitations and other publications).
Subject to your consent: to enable our company and partner associations to send you information about our offers, news and events (newsletters, invitations and other publications);
To compile statistics and measure satisfaction.

Your Data is processed by the Office de tourisme de Collioure. It will not be transferred or made accessible to any third party, with the exception of any sub-contractors of the Collioure Tourist Office for exclusively technical and logistical reasons (hosting and maintenance service providers, payment and fraud management service providers, moderators, etc.) and any restructuring of our company, including the total or partial transfer of assets, mergers, acquisitions, demergers and, more generally, any reorganisation operation.

Your Data may be used to manage and optimise customer relations and, unless you object, to send information about offers and news from the Collioure Tourist Office, in particular by means of advertising campaigns on social networks. Social network companies and emailing service providers may therefore be recipients of your Data.

Finally, the Collioure Tourist Office may be required to communicate your Data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if such communication is necessary to ensure the protection and defence of its rights.

In accordance with the regulations in force, you have the right to access and rectify your Data, as well as the right to request its deletion, to object to its processing and to obtain its limitation or portability insofar as this is applicable. These rights may be exercised directly with the Collioure Tourist Office by e-mail to contact@collioure.com .
Proof of identity may be requested.
In addition, you may at any time request that you no longer wish to receive our communications relating to our offers, news and events by using the means set out in this paragraph. You can also contact us by telephone by calling 04 68 82 15 47 from Monday to Friday between 9.15 am and 5.30 pm or by post at Office de Tourisme de l’Animation et de la Culture Place du 18 Juin 66190 Collioure.

The Data relating to the creation of your customer account and to the progress of our contract will be kept by the Collioure Tourist Office for a period not exceeding the applicable legal limitation periods, i.e. 5 years from the end of the contractual relationship or the inactivity of your customer account. At the end of this period, this Data will be archived for accounting and evidential purposes during the aforementioned limitation periods or will be destroyed if these periods have expired.
In the event that we collect bank details, these will be kept securely for the time required for our collaboration and payment and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the management of the incident, and then for a period of three (3) to five (5) years depending on the seriousness of the incident.
Data used for the purposes of sending communications relating to offers, news and events proposed by the Collioure Tourist Office will be kept for a period of three (3) years from the date of collection or your last contact with the Collioure Tourist Office. At the end of this period, the Collioure Tourist Office may contact you again to find out whether you wish to continue to receive our communications relating to our offers, news and events. Your Data will also be destroyed as soon as possible after your request to unsubscribe.

For any questions relating to the collection and processing of your Data by the Collioure Tourist Office, you may contact the Data Protection Officer of the Collioure Tourist Office by email at the following address dpo.otcollioure@lg-partenaires.fr. You also have the right to complain to the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, about the way in which Collioure Tourist Office collects and processes your Data.
Consult the personal data protection charter